Advance Diploma for IT Practitioners System Support

For those who want to develop their career in supporting IT systems, from basic customer support to advanced network management.

 

Course Description


This qualifications are for learners who want to progress in supporting users and supporting, maintaining and developing systems.   They cover more complex work and learners could develop their supervisory abilities as well.  Learners can select from a range of Software Development, Systems Support, IT User and non-IT  units and can include units from Microsoft, CISCO and CompTIA to contribute to their Advanced Diploma.For learners to achieve the Advanced Diploma for IT Professionals (7266/25), they must achieve a minimum of 450 guided learning hours.  They must be successful in a core unit, either 306 Requirements analysis and systems specification or 502 Customer support provision 3, plus additional optional units to make up the total guided learning hours.  60% of the total guided learning hours must be from units at the level of the qualification.
 


 

 

Assessment

To achieve the qualification, learners must be successful in the assessment for 1 core unit and 4 optional units, at least 3 of the optional units must be from the level 3 IT Systems Support group, one unit may be from the other optional groups.

 

Course Details

Course duration:
1 year full time
Modularized Morning and Evening programme

Awarding body
City&Guilds

Applications

Please apply directly to the College.
 


Entry Requirements

This qualification requires any IT background. All the students are welcome to apply.
 

 

Course Outline

Semester 1   

Core Unit

Plan for the delivery of ICT,
Support Services and assist in the Acquisition of ICT Systems,
Customer Support Provision


Optional Units

Install and configure Software

Semester 2

Core Unit

Install, Configure and Integrate Networked Hardware and Software

Optional Units

Develop customer documentation and procedures

 

 

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  • 26 Harcourt Street Dublin 2 Ireland Ireland.
  • Phone: +353 1 475 9558
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  • Email: info@leinstercollege.com

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